TERMS OF SERVICE

These Terms of Service ("Terms") govern your access to and use of our website, its related web pages (the "Site"), the BeNepsis service, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services") provided by Clario Tech FZCO ("Company," "we," "us," or "our").

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and us, and concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES, AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

1. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 13 (or the minimum age applicable in your jurisdiction); (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (6) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; (7) you will not use the Services for any illegal or unauthorized purpose; and (8) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your use of the Services and refuse any and all current or future use of it (or any portion thereof).

2. DESCRIPTION OF THE SERVICES

2.1. Geographic Restrictions. The Services are not intended for use in any jurisdiction where such use would violate applicable law or regulation or subject us to additional registration, licensing, or compliance obligations. If you access the Services from a location outside the jurisdictions in which we operate, you do so voluntarily and are solely responsible for compliance with all applicable local laws.

2.2. Scope of the Service. The Service consists of security and privacy assistance designed to help improve the safety of your devices, online accounts, and overall digital presence. Depending on your Subscription plan, the Service may include:

• Assistance with installation;
• Explanations of recommended features, permissions, and security settings;
• Support in understanding detected issues, risks, or threats; and
• Guidance on mitigation steps to address identified issues, where technically feasible and within the limitations of our role.

2.3. Mobile Privacy Permission Assistance. With your express consent, our Support Agents may assist you in reviewing and managing application permissions on your device. This may include:

• Reviewing installed applications and associated permissions;
• Providing contextual information, risk assessments, and recommendations; and
• Enabling or disabling permissions at your instruction, where technically possible.

You retain sole responsibility for all final decisions regarding application settings and permissions.

2.4. Account Security Assistance. Our Support Agents may assist you in reviewing and strengthening the security configurations of your online accounts, including social media platforms, messaging applications, email services, and other online accounts you identify. Support may include reviewing:

• Two-factor or multi-factor authentication settings;
• Logged-in devices, active sessions, and account access logs;
• Password strength or reuse patterns, based on information you provide or what is visible to us;
• Recovery email, phone number, and backup code configurations; and
• Privacy and security settings in accordance with our internal guidelines.

We provide recommendations for your consideration; no changes to your accounts will be made without your explicit approval, and you retain full control at all times.

2.5. Data Breach Assistance. If the Service identifies or suggests a potential data breach involving your information and you request support, our Support Agents may:

• Explain the nature of the alert;
• Recommend appropriate remediation steps (e.g., updating passwords, enabling two-factor authentication, revoking sessions);
• Conduct a targeted review of affected accounts; and
• Suggest general preventive measures.

We do not guarantee that all breaches can be fully remediated or that further misuse of previously exposed data can be prevented.

2.6. Search Engine Result Removal Assistance. Where included in your Subscription plan, we may assist you in submitting requests to remove specific personal information from search engine results. Assistance may include:

• Supporting the completion and submission of removal request forms; and
• Providing general guidance regarding the process and potential outcomes.

You acknowledge that:

• We cannot guarantee that any search engine will approve removal requests;
• We cannot remove or modify content hosted by third-party websites; and
• Third parties may continue to host, display, or disseminate your information.

3. SERVICE LIMITATIONS AND TECHNICAL REQUIREMENTS

3.1. Service Disclaimer. The Service provides general security and privacy assistance only. It does not constitute legal, financial, cybersecurity, forensic, or other professional advice. You are solely responsible for assessing and implementing any recommendations.

3.2. Language. The Service, including all support and documentation, is available in English only.

3.3. Supported Operating Systems. You are responsible for ensuring device compatibility and maintaining current software and security updates.

3.4. Availability. The Service may be subject to maintenance, temporary interruptions, regional restrictions, or third-party outages. While we will use reasonable efforts to maintain availability, we do not guarantee uninterrupted or error-free operation.

3.5. No Emergency or Critical-Use Functionality. The Service is not designed for emergency response, critical infrastructure, healthcare, or life-support use and must not be relied upon as your sole source of security or data protection.

4. PRICING, AUTOMATIC RENEWALS, AND CANCELLATIONS

4.1. Billing and Renewal. Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

4.2. Cancellation. You may cancel your Subscription at any time by using the cancellation instructions included in your confirmation email or by submitting a written request to support@benepsis.com. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please contact us as described in the section "Contact us".

4.3. Plans and Features. We offer multiple Subscription plans for the Service, each with different features and limits. We may update or change plans, features, or pricing over time.

5. REFUND POLICY

5.1. 14-Day Money-Back Guarantee. We provide a 14-day money-back guarantee for all Subscription plans, including both initial purchases and subsequent rebills. To qualify, you must submit your refund request within 14 days of the applicable payment and while your Subscription remains active. If approved, we will refund the full amount of that payment, subject to applicable law and any payment-processing limitations.

5.2. Partial Refunds After 14 Days. If you request a refund after 14 days but within 3 months of the relevant payment, you may be eligible for a partial refund. The refund amount will be calculated as: Refund = (Subscription Price Paid) – USD 99. The USD 99 represents a minimum retained service fee for the period of use.

5.3. No Refunds After 3 Months. Refund requests submitted more than 3 months after the payment date, but within the Subscription term, are not eligible for any refund. You will retain access to the Service until the end of your Subscription term unless otherwise terminated under these Terms. In exceptional cases, we may review such requests at our sole discretion, but we are under no obligation to issue a refund.

5.4. Refund Requests After Subscription Expiry. Requests submitted after the Subscription term has ended are not eligible for a refund.

6. THIRD-PARTY SOFTWARE AND APPLICATIONS

We may provide software or mobile applications for use with the Services. If such software is accompanied by an end user license agreement ("EULA"), that EULA will govern your use of the software. If no EULA is provided, you are granted a non-exclusive, revocable, personal, and non-transferable license to use the software solely in connection with the Services and in accordance with these Legal Terms.

All software and related documentation are provided "as is" without any warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. You assume all risks associated with the installation, use, and performance of the software.

You may not copy, modify, distribute, or otherwise reproduce the software except as expressly permitted by the applicable EULA or these Legal Terms.

7. ACCEPTABLE USE AND CUSTOMER RESPONSIBILITIES

7.1. Permitted Use. You may use the Service solely:

• For your personal, non-commercial purposes; and
• In compliance with these Legal Terms and applicable laws.

7.2. Prohibited Conduct. You agree that you will refrain from engaging in any of the following prohibited acts, whether directly or indirectly, including but not limited to:

• Use the Services for any unlawful, fraudulent, or malicious purpose;
• Attempt to gain unauthorized access to accounts, systems, or data;
• Request our Support Agents to bypass security measures, break into accounts, or violate the terms of third-party platforms;
• Interfere with or disrupt the Services or the servers/networks used to provide it;
• Reverse engineer, decompile, or disassemble any part of the Services, except where permitted by law;
• Use the Services to harass, defame, or harm others;
• Misrepresent your identity or your authority to act on behalf of another person or entity.

7.3. Customer Cooperation. To provide the Service, we may require your cooperation, including: (a) Providing accurate information about your accounts and devices; (b) Following security recommendations and instructions; (c) Granting necessary permissions (if required) or your device settings; (d) Participating in guided steps during support sessions.

If you do not provide the required cooperation, we may be unable to deliver parts of the Services, and we are not responsible for resulting limitations.

8. PRIVACY AND DATA PROTECTION

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

Kindly note that we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children's Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 (or the minimum age applicable in your jurisdiction) has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Services as quickly as is reasonably practical.

9. INTELLECTUAL PROPERTY

9.1. Our intellectual property. We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.

9.2. Limited License. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own permitted purposes during your Subscription period. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

9.3. Restrictions. You may not:

• Reproduce, distribute, sublicense, or publicly display the Service (or any part of it) except as expressly allowed;
• Use our trademarks, trade names, or logos without our prior written consent.

9.4. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

10. DISCLAIMERS

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to your use of, or inability to use, the Services. Our total aggregate liability for any claim arising out of or relating to the Services or these Legal Terms shall not exceed the amount you paid to us during your then-current Subscription term, and in no event shall our liability exceed USD 100. These limitations apply to all legal theories, including contract, tort, negligence, and strict liability, even if we have been advised of the possibility of such damages. Where applicable law does not allow the exclusion or limitation of certain liabilities, the above limitations shall apply only to the maximum extent permitted by law.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claim, demand, liability, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service;
• Your breach of these Terms;
• Your violation of any applicable law or third-party rights.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

13. TERM AND TERMINATION

13.1. Term of the Agreement. These Legal Terms apply from the time you first access or use the Service and continue as long as you have an active Subscription or continue to use the Service.

13.2 Termination. These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

13.3. Termination by You. You may terminate your Subscription at any time as described in the Section 4. Termination prevents future automatic renewals but does not automatically entitle you to a refund except as provided in Section 5.

13.4. Effect of Termination. Upon termination:

• Your right to access and use the Service will cease;
• Any outstanding payment obligations will remain due;
• The provisions of these Terms that by their nature should survive (such as limitation of liability, indemnification, intellectual property, and governing law) will continue to apply.

14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1. Governing Law

• If you are a resident of the European Union or the United Kingdom, these Legal Terms are governed by the laws of England and Wales, excluding its conflict-of-laws principles.
• If you are a resident of the United States, these Legal Terms are governed by the laws of the State of California. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2. Informal Resolution Requirement.

Before initiating any formal dispute proceedings, the Parties must first attempt to resolve the dispute informally for at least 30 days. Informal negotiations begin upon written notice sent to the other Party using the contact details set out in the "Contact Us" section.

15.3. Arbitration for EU/UK Residents.

If informal negotiations do not resolve the dispute, and you are a resident of the European Union or the United Kingdom, the dispute shall be finally resolved by binding arbitration administered by the London Court of International Arbitration (LCIA).

• Seat of arbitration: London
• Language: English
• Number of arbitrators: One

15.4. Arbitration for US Residents.

If informal negotiations do not resolve the dispute, and you are a resident of the United States, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• Arbitrator: One, appointed in accordance with AAA rules
• Location: California, or another US location designated by the Company
• Applicable law: California law, unless otherwise determined by the Company

The arbitrator's decision in either forum shall be final and enforceable in court.

16. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

17. CONTACT US

If you have any questions about these Legal Terms or the Service, please contact us at support@benepsis.com.